Volunteering Vacancies

Job Title: Volunteer Adviser

Do you have some spare time on your hands and feel ready for a fresh challenge? We are seeking Volunteers Advisers to meet the growing demand for our services. You will be joining a friendly team providing an efficient advice service that helps members of the public find a way forward with the challenges they are facing.

Our work also involves influencing government and other organisations by informing them of policies and procedures that have an unfair and unjust impact on the lives of our clients.

You will need a friendly and outgoing manner, a can-do attitude and basic IT skills. No prior experience is needed as full and comprehensive training will be provided. Our training courses usually take place in small groups on a quarterly basis. You’ll need be able to volunteer with us for at least one day a week (or two half days). We welcome diversity and people from all backgrounds.

Main duties and responsibilities may include:

• Interviewing clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities

• Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision

• Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals

• Completing clear and accurate case records

• Recognising the root causes of problems and participating in taking appropriate action

• Keeping up to date on important issues by attending the appropriate training and by essential reading

• Attending Citizens Advice Basingstoke meetings

Personal skills:

• A commitment to the aims and principles of the Citizens Advice service

• Excellent communication skills

• Open, approachable and flexible

• Ability to communicate clearly both orally and in writing

• Ability to sift through information and extract what is relevant

• Basic mathematical skills, including percentages

• Respect for views, values and cultures that are different to their own

• An understanding of why confidentiality is important

• Being open to using computers on a regular basis

• A positive attitude to self-development and assessment

• Ability to work as part of a team

• Ability to recognise their own limits and boundaries in the role.

How to Apply:

Click here to download our application form