Setting up Water Direct for Wanda

Wanda had been asked to pay £40 per month for her water bill, which she was struggling to afford because her main income was Jobseekers Allowance.

Due to difficulties with budgeting, she was often missing payments, meaning her arrears were rising. Wanda’s disabilities also meant she was unable to make phone calls, and struggled to communicate with providers.

We spoke to Thames Water on her behalf to set-up Water Direct, meaning she would receive a 50% discount, and payments of £7pw deducted from her benefits to cover both the arrears and future usage. This was exactly what Wanda wanted as it meant she will no longer need to worry about not paying her water bill.